Tiego Support

Welcome to Tiego Support

We strive to provide a fast, efficient, and high-quality support service. Whether you have technical questions or need consultation regarding our system, we are here to help you.

How does our support work?

Our staff handle most support cases. If a case requires additional expertise, we create a consulting case for further handling.

If the issue is due to a bug in the system, the customer will, of course, not be charged for the time we spend fixing the error and updating the database.

Other consultations are charged according to the license agreement, with a minimum billing unit of 0.25 hours.

How can you contact support?

We do not have a phone number for support cases and instead direct all customers to our email address: support@tiego.se. Please send your inquiry via email, and we will respond as soon as possible.

If a response is delayed, it will be handled according to the license agreement.

Our support goals

• To provide fast and professional assistance.

• To ensure a smooth experience for our customers.

• To continuously improve our support based on feedback.

Self-help and documentation

We encourage our customers to first look for answers in our documentation and training database (provided you subscribe to Education). Our goal is to help you find guidance and solutions to most questions there.

Do you have feedback?

We welcome both positive and constructive feedback so we can continue improving our support service!

Write to us today!